Meet Emma & Jamie from Customer Services
I started in Lidl in July 2017, so I’m still pretty new to the company. I work in the Customer Service Department, as a Customer Support Specialist.
I’ve always admired the way Lidl works. Even though I had never visited Head Office before I started working here, I could get a sense from my local store in Tallaght as to how fast-paced and rewarding the company is. What also attracted me to Lidl is the fact that it is such a growing business and there are plenty of opportunities here to progress.
My typical day consists of logging on to our system and taking incoming calls or emails from our customers. This can range from stock enquiries to lost property, warranty claims and general complaints/queries that customers or our stores may have. Our lines are open from 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays so my shifts are different almost every day. What I love about Customer Service is that it is challenging and no two days are ever the same. We also get some funny queries sometimes!
I really enjoy the fast-paced environment that Lidl provides. The business is constantly changing and moving forward. I find that Lidl also really appreciates their employees and it's a great place to work. I have a great work-life balance.
I incur daily challenges in my line of work while dealing with customer complaints and queries. It can be quite difficult sometimes but I think learning from each one and moving forward is an achievement in itself!
Outside of work, I love to keep active! As I’m sitting at my desk for the majority of the day taking calls and replying to emails, I like to be active outside of work. I do Kickboxing and Circuit Training after work most days.
Interesting fact – I was the Irish National Kickboxing Champion in 2017 and competed in the World Championships in Hungary last November!
I joined Lidl in 2010 as part of the Retail Management Degree
programme. I had very little idea of what to expect from this course. I joined the company because I saw an opportunity being provided by an ever-growing company.
On the Retail Management Degree programme brand new employees were given the opportunity to grow professionally and academically. I’ve gained an experience that was unique in that I studied and worked simultaneously. This provided me with an in-depth knowledge of Lidl’s core retail business areas.
After the three years on the programme, I left for Australia to go and fulfil my desire to travel, which I loved. I met many great friends and worked a huge variation of jobs.
I am now back with Lidl working in Customer Service, the forefront of communication to customers. I must say I love it. Our day consists of answering queries via phone and email, resolving complaints, working with staff in all stores in Ireland & Northern Ireland, doing what we can to deliver exceptional customer service. Our department strives high to make sure that we are recognised as a top performing Customer Service department and I am really enjoying being a part of the team.
My biggest challenge to date is probably leaving the company to go travelling after Lidl had given me so much training and experience. I worked hard in obtaining my Retail Management degree but I felt the need to go and experience some more of the world. Now that I am back it is good to work with familiar faces and use my experience that I had already gained to grow in what I hope to be a very successful career.
Outside of work I play a lot of football (soccer) – I played since I can walk so it means a lot to me!
My goal this year is to participate in as many company events as possible and I plan to host some Jigsaw charity events for my department.
Fun fact about myself is that I am quite the impressionist!